Seller: SIA "Zinātniski tehniskā firma "Lāsma"",
Reg. No. 4000372381,
VAT No. LV4000372381,
Registered address: Krusta iela 9, Langstiņi, Garkalnes novads, LV-2137,
Actual address: Brīvības iela 403, LV-1001,
Phone: 67545217.
Buyer: a natural or legal person who places an Order and makes payment for the ordered Goods.
Goods: any goods displayed on the Seller’s website in a manner visible to the Buyer and which the Buyer can order and purchase using the Seller’s E-warehouse.
Website: the Seller’s website www.lasma.eu, where the Buyer can place Orders for Goods.
Order: an Order placed on the Seller’s website in which the Buyer orders the Goods it has chosen to purchase and indicates its chosen method of delivery and the location for receiving the Goods.
Shopping Cart: a virtual cart in which the Buyer can freely add or remove selected Goods.
Right of Withdrawal: the Buyer’s (a natural person who is a consumer within the context of the Consumer Rights Protection Law) right to withdraw from the Goods within 14 days from the day of receipt of the Goods in accordance with the Withdrawal Rights Procedure.
1.1. The Buyer may select and purchase Goods visible in the Goods catalog displayed on the Seller’s website.
1.2. The Goods are sold at the prices indicated for each Good at the time of ordering. For regular customers, the Seller may offer special prices after the Order is placed and before the invoice is prepared by sending the Buyer an individual offer.
1.3. All Goods prices are indicated both excluding and including VAT. For certain Goods, the Seller may specify a minimum order quantity.
1.4. The price of the Goods does not include the delivery fee. The delivery fee is applied in addition to the Goods price, and it depends on the delivery method chosen by the Buyer.
1.5. The images of the Goods displayed on the website are for illustrative and informational purposes. The photograph of a Good may differ from the actual size or appearance of the Good’s packaging.
2.1. A Good is added to the Shopping Cart by the Buyer clicking the “Add to Cart” button. The Buyer may change the contents of the Shopping Cart (by adding new Goods to the cart or removing Goods that are not to be purchased) until the Order is confirmed and the invoice is received.
2.2. Goods can be searched using the search function and various search parameters:
By entering a search word or phrase in the search box and pressing the “Enter” key, the system will select Goods based on the words entered by the Buyer, displaying search results for all Goods related to the searched keyword.
2.3. Once the Buyer is sure that all desired Goods are in the Shopping Cart, the Buyer must indicate the desired delivery method and click the “Confirm Order” button.
2.4. In case any of the Goods is not available in the Seller’s warehouse, the Buyer has the option to inform the Seller that it wishes to purchase that Good. As soon as the Good becomes available, the Seller will notify the Buyer.
2.5. After the Order is confirmed, the Buyer can choose to perform one of the following actions:
2.5.1. receive an invoice (after the Order is confirmed, the Seller issues an invoice and sends it to the Buyer’s provided email address);
2.5.2. Order confirmation (the Seller’s employees will contact the Buyer when the Order is ready for pickup);
2.5.3. Commercial offer (a Seller’s employee will prepare a special offer for the Buyer).
2.6. Once the Buyer has selected the desired Order type, the Buyer provides the Seller with the information necessary for the Seller to issue an invoice and deliver the Goods:
2.6.1. Natural persons must provide their first name, last name, email address, phone number, and address. If choosing delivery by courier, the Buyer must also provide the recipient's contact information (email, phone number, and delivery address).
2.6.2. Legal persons must provide the required company details, as well as the recipient’s (company employee authorized to receive the Goods) contact information and the delivery address.
2.7. After entering the information, a summary of the Order is displayed to the Buyer. If the Buyer agrees with the information shown in the Order summary, the Buyer must click the “Confirm” button.
2.8. After placing the Order, the Buyer receives an Order summary at the provided email address.
2.9. After the Seller’s employees prepare the invoice, it is sent to the Buyer’s email address. The invoice indicates the cost of the Goods and the delivery costs.
2.10. If the Buyer has chosen to receive a commercial offer, a Seller’s employee will contact the Buyer.
2.11. If any of the Goods is not available in the Seller’s warehouse, the Buyer has the option to inform the Seller that it wishes to purchase that Good. As soon as the Good becomes available, the Seller will notify the Buyer.
3.1. When placing an Order, the Buyer can choose one of the following methods of receiving the Goods:
3.1.1. free pickup at the Seller’s warehouse at Brīvības iela 403, Riga, on the next business day after the Order is placed and the invoice is paid;
3.1.2. delivery by courier.
3.2. If choosing the courier service, the Buyer covers the delivery costs of the Goods in the amount of EUR 7.99 excluding VAT, subject to the following conditions:
3.2.1. if the Order amount exceeds EUR 300 excluding VAT, the Goods are provided with free delivery within the territory of Latvia;
3.2.2. if the ordered Good has non-standard dimensions or its weight exceeds 10 kg, an additional fee may be applied for delivery;
3.2.3. if the Buyer places the Order on a business day and pays the received invoice on the same day by 14:00, the courier delivers the Goods to the Buyer on the next business day. If the Order and its payment are made after 14:00, the courier delivers the Goods on the following business day;
3.2.4. if the Buyer pays the invoice after 14:00 and wishes to receive the Goods on the next business day, the delivery fee is EUR 14.99 excluding VAT. This applies within the territory of Riga.
3.3. If the Buyer has not provided the Seller with a written authorization, the Seller assumes that the person or employee accepting the Goods and signing the Goods waybill is authorized to do so on behalf of the Buyer without a special written authorization. The signature of the Buyer’s employee on the Goods waybill will be considered sufficient evidence that the ordered Goods have been delivered and accepted by the Buyer.
3.4. If the Buyer wishes to return the Goods in case of exercising the Right of Withdrawal (applies to natural persons), all costs associated with returning the Goods shall be borne by the Buyer.
4.1. In the manner specified in these Terms, an invoice is prepared for the Buyer and sent to the Buyer’s provided email address.
4.2. The Buyer makes payment for the Goods within the term specified in the invoice.
4.3. If the Goods are subject to post-payment and the Buyer does not make payment for the Goods within the term specified in the invoice, the Buyer shall pay the Seller a delay fee of 0.5% for each day of delay in payment.
5.1. By confirming the Order, the Buyer (natural person) confirms that it has agreed to conclude a Distance Contract in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia and that it has undertaken to fulfill the obligations under the Distance Contract.
5.2. The Distance Contract is concluded at the moment when the Buyer has fully completed payment for the ordered Goods.
6.1. The Seller provides the manufacturer’s warranty for all Goods. The warranty period specified by the manufacturer for the Goods may vary.
6.2. In cases where the manufacturer has set a warranty period for a Good that is shorter than two years, the Buyer, who is a consumer (natural person), has the right to submit a claim for non-compliance of the Good with the contract terms to the Seller within two years from the moment the Order is placed. For legal persons, only the manufacturer’s specified warranty period is provided. The warranty period may differ for Buyers (regular customers) with whom the Seller has concluded Service Agreements with special terms for maintenance and warranty of the Goods.
6.3. The warranty terms for the Goods are in effect if the Buyer can present a purchase document (goods waybill, invoice) as proof of purchase.
6.4. The warranty terms do not apply to additional accessories of the Good, power supply elements (for example, batteries, accumulators).
6.5. The manufacturer’s warranty terms do not apply if the Good is damaged for any of the following reasons:
6.5.1. Damage to the warranty seal or serial number of the Good;
6.5.2. The Good has not been used for its intended purpose;
6.5.3. The Good’s construction is scratched, broken, its screen is cracked, it has been tampered with using incorrect tools or shows any other signs indicating improper use of the Good;
6.5.4. The damage occurred because a power supply voltage, telecommunications, or cable network that does not comply with the manufacturer’s specified standards was used;
6.5.5. The Good is damaged due to rapid temperature fluctuations, as well as other domestic or external factors, for example, if the Good has been affected by rain, smoke, dust, moisture;
6.5.6. If there are signs of unqualified repairs on the Good;
6.5.7. In cases of natural wear and tear of the Good;
6.5.8. If non-standard power adapters, accessories and spare parts, as well as raw materials that have not been certified by the manufacturer for use with the specified Good, have been used and this has caused damage to the Good;
6.5.9. If the damage to the Good occurred as a result of improper transportation of the Good.
6.6. If the warranty service is not provided and the Buyer refuses to pay for the repair, the Buyer must bear the costs associated with the diagnosis of the Good, and the Buyer will receive a conclusion from the Service Center regarding the identified damages. If the Buyer agrees to pay for the repair, the diagnostic costs will not be borne by the Buyer.
7.1. The Right of Withdrawal is the right of the Buyer (a natural person who is a consumer within the context of the Consumer Rights Protection Law) to withdraw from the Goods within 14 days from the day of receipt of the Goods in accordance with the Withdrawal Rights Procedure.
7.2. The Buyer may exercise the Right of Withdrawal within 14 days, counting from the day when the Buyer or a third party designated by the Buyer receives the Goods.
7.3. The Buyer cannot exercise the Right of Withdrawal if:
7.3.1. Goods that require specific storage conditions (restrictions on moisture, temperature, etc.) have been purchased;
7.3.2. The Buyer has purchased a Good that has been made to order or customized according to the Buyer’s requirements.
7.4. After receiving the Goods, the Buyer is responsible for maintaining the quality and safety of the Good during the period for exercising the Right of Withdrawal. The Buyer is responsible for any reduction in the value of the Good if it is used for purposes other than those intended.
7.5. In order to exercise the Right of Withdrawal, the Goods must be unaltered, in their original appearance (with intact and undamaged labels, unremoved and undamaged protective films, etc.), and unused.
7.6. To exercise the Right of Withdrawal, the Buyer must notify the Seller by completing the withdrawal form available here. The completed form must be sent by the Buyer to the Seller’s email address info@lasma.eu. After receiving the withdrawal, the Seller will notify the Buyer that it has received the withdrawal and will inform the Buyer about the decision made or the time when a decision will be made.
7.7. It is the Buyer’s obligation to return the Goods to the Seller without undue delay, but no later than 14 (fourteen) days after submitting the withdrawal form to the Seller, either by delivering them to the Seller’s office at Brīvības iela 403, Riga, or using postal services, or in any other manner convenient for the Buyer. The Buyer must bear the costs associated with returning the Goods.
7.8. The Seller shall refund all payments received from the Buyer, excluding the delivery costs (except additional costs that arose because the Buyer chose a delivery method that is not the cheapest standard delivery option offered by the Seller), within 14 days from the day the Seller is informed of the Buyer’s decision to withdraw from the contract. The Seller refunds the mentioned amount using the same type of payment method that the Buyer used, except in cases where the Buyer explicitly agreed to a different payment method.
7.9. The Seller has the right to withhold the payment until the Goods are received back or until the Buyer has provided undeniable confirmation that the Goods have been sent back, whichever occurs first.
8.1. Upon opening the Goods packaging, the Buyer is obligated to check whether the Goods delivered are those specified in the Order, and whether the ordered quantity of Goods has been delivered. The Buyer should also check the external appearance of the Goods, i.e., whether there are damages to the Goods (if the Good is without external packaging) or the Goods packaging, or any other visible external damages.
8.2. If the Buyer finds that the Goods do not conform to the specific Order, the Buyer is entitled to submit a complaint to the Seller by sending it to the email address info@lasma.eu. A Buyer who is a consumer (natural person) shall submit the complaint as a consumer claim, which will be handled in accordance with the provisions of the Consumer Rights Protection Law.
8.3. Before using the Goods, the Buyer must carefully read the information provided on the Good’s label or on the Goods packaging, as well as review the instructions for use of the Good. If the Buyer fails to follow the instructions for use or the storage instructions indicated on the label, the Buyer loses the right to exercise the Right of Withdrawal.
8.4. If the Seller acknowledges the Buyer’s complaint as justified, the Seller will exchange the incorrect or damaged Goods in mutual agreement with the Buyer regarding the procedure for exchanging the Goods or refunding the money.
8.5. A Buyer who is a legal person does not have the right to return a Good if it was not damaged or did not have quality defects at the time of receipt.
9.1. All disputes arising between the Buyer and the Seller or in connection with the purchase of Goods on the website shall be attempted to be resolved by the Parties through mutual negotiation or correspondence in order to achieve a mutually beneficial and acceptable solution.
9.2. If the dispute cannot be resolved through negotiation or correspondence, the Parties shall resolve the dispute in court in accordance with the applicable regulations in force in the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center, the Out-of-court Consumer Dispute Resolution Commission, or through the procedure provided in the applicable legislation in the Republic of Latvia.
10.1. All information about the Buyer that comes into the Seller’s possession in connection with the purchase and delivery of Goods is considered to be voluntarily provided to the Seller.
10.2. By registering on the website, the Buyer agrees that the Seller will process the personal data provided by the Buyer. A legal person must provide a contact person so that the Seller is aware of a specific person to contact regarding ordering and delivering the Goods, to send the Seller’s current information, and also to ensure that the person is authorized to act on behalf of the legal person. The Seller considers the information obtained on the website about the Buyer as confidential and uses it solely for the processing of personal data for the purpose of organizing the purchase of Goods and executing their delivery.
10.3. Personal data is stored as long as the Buyer uses the services provided by the Seller or as long as the personal data is necessary for the Seller to exercise its rights and obligations under the requirements of applicable legislation.
10.4. To ensure quality service provision, within the scope of the purpose of personal data processing specified in these Terms, the Seller may transfer personal data or store it with data processors with whom the Seller has concluded a written contract and who undertake to comply with the personal data processing requirements specified by the Seller. The Seller undertakes to inform the Buyer about the data processors if this does not pose a risk to the Seller’s trade secrets or to the compliance with security procedures.
10.5. Personal data may be disclosed to third parties only in cases and in the manner provided for by the applicable legislation in the Republic of Latvia.
10.6. In the personal profile created by the Buyer on the website, the Buyer gives separate consent that the personal data provided and the purchase data recorded during the use of the website will be processed for market research, for the formation and analysis of purchase records, for selecting the most appropriate offers, for forming special promotional offers, for organizing lotteries, for Buyer identification, and for administrative purposes, as well as confirming or not confirming their consent to receive marketing materials, advertisements, and notifications.
10.7. The Buyer has the right at any time to access their personal data, correct it if it has changed, as well as delete it if it is incorrect or has lost its relevance. The Buyer can make changes to their personal data both in the personal profile created on the website and by contacting the Seller (SIA Zinātniski tehniskā firma “Lāsma”, Brīvības iela 403, Riga).
10.8. The Seller considers the information obtained on the website about the Buyer as confidential and uses it solely for the processing of personal data for the purpose of organizing the purchase of Goods and executing their delivery.
10.9. If the Buyer no longer wishes to use the services provided by the Seller, they may request the deletion of their personal data at any time. The Seller will promptly delete the Buyer’s personal data if it is no longer necessary for the Seller to fulfill other obligations set forth in applicable legislation (for example, so that the Buyer can use the Goods warranty terms, to ensure the storage of accounting documents).
10.10. The Buyer has the right at any time to access their personal data, correct it if it has changed, as well as delete it if it is incorrect or has lost its relevance.
12.1. The Distance Contract is deemed concluded at the moment when the Buyer has made the payment (the payment has been confirmed by the Buyer’s bank).
12.2. The Distance Contract remains in effect for as long as the obligations arising from the Distance Contract are being fulfilled.
